We have heard a number of complaints from those who tried unsuccessfully to order the 2oz Poseidon coin from our website overnight. I am sorry you did not succeed – obviously not everyone could with a mintage of a just 1,500.
The Poseidon coin’s design-appeal and low mintage created incredible demand. Half an hour before it became available for sale online we had more than 450 customers logged into our website waiting to buy. That figure increased as we moved towards launch time with even more buyers chasing the first tranche of our website’s allocation of 300 coins.
The speed and volume of orders to hit the website caused many of the problems that have been described to us. I apologise if you were left ‘hanging’ for any length of time before our system indicated that the coin was no longer available. This is a shortcoming of our systems we’re aiming to resolve under the website replacement program.
The other complaint we have heard is that a few dealers have been offering Poseidon coins on online auction sites at prices significantly over our recommended retail price. This has led to claims that they were given preferential treatment. In fact, each dealer received only a tiny allocation which was correlated to the number of preceding Zeus coins they took.
On the question of dealer pricing, unfortunately there is very little we can do. As discussed previously on our blogs, we are unable to ‘fix’ the price at which third parties sell our coins under Australian consumer law.
Congratulations to those collectors who did secure the amazing Poseidon coin via our website – you are the proud owner of an extremely sought-after release!